Privacy Policy

In order to process a transaction via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number and email address.

Gourmet Gateway takes seriously the issue of our customer’s privacy. We recognize the sensitivity of your personal information and will never share your details with any other organisation.

Credit card details are NOT stored in any way on our database and transactions are entirely processed through a third party payment system provider.

Gourmet Gateway will not disclose, sell, distribute, rent, licence, share, or pass onto any third parties personal information you have provided to us, unless we have your consent to do so.

The only times we would use or disclose information is if:

  • It is required by law.
  • We believe it is necessary to protect our rights or property.
  • We feel it is necessary to our terms of service.

You will only be sent information about our products if you choose to be on our mailing list. If you decide to not be on the mailing list you can elect to be removed from the mailing list at any time.

Gourmet Gateway uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Gourmet Gateway  only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website (subject to the terms of service) or does not do what it is supposed to do.